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Regulations and legal information for store users
§1 DEFINITIONS§2 GENERAL INFORMATION§3 TERMS OF USE OF THE WEBSITE MARKOWYBUTIK.COM §4 REGISTRATION IN THE SYSTEM§5 PLACING AN ORDER AND SHIPPING GOODS§6 REQUESTS AND ARRIVAL OF GOODS§7 PREPAYMENT PURCHASES (IN INSTALLMENTS) §8 EXCHANGE OR RETURN OF PURCHASED GOODS (UP TO 24/12/2014)§8 EXCHANGE OR RETURN OF PURCHASED GOODS (FROM 25/12/2014)§9 COMPLAINTS FOR GOODS (UP TO 24/12/2014)§9 COMPLAINTS FOR GOODS (FROM 25-12/2014)§10 FREE SERVICES AND LIABILITY§11 LUXURY BILLING ACCOUNT§12 LUXURY PAYBACK§13 LUXURY GIFT CARDS§14 FINAL PROVISIONS§15 COOKIE POLICY AND PERSONAL DATA PROTECTION INFORMATION FOR CONSUMER REGARDING THE EXERCISE OF THE RIGHT TO WITHDRAW FROM A DISTANCE CONTRACTIMAGE DISPLAY DEVICE SETTINGS AND ITS CALIBRATION
§ 1 DEFINITIONS
  1. Seller's Office - means a place intended for customer service, at Dworska 27A Street, 95-015 Głowno, Poland.
  2. Working Days - means days of the week from Monday to Friday, excluding public holidays.
  3. Delivery - means the actual act of delivering to the Customer by the Seller,
    through the Supplier, the Goods specified in the order.
  4. Supplier - means the entity with which the Seller cooperates in the delivery of Goods:
    1. Poczta Polska S.A.
    2. DPD courier company
    3. InPost - courier services and parcel lockers
    4. Personal courier under the client's agreement
  5. Regulations - means these regulations of the Online Store.
  6. Store Website / Online Store - means the websites where the Seller runs the Online Store.
  7. Goods - means the product presented by the Seller via the Online Store Website.
  8. Sales contract - means a sales contract concluded electronically on the terms specified in the Regulations, between the Customer and the Seller.
  9. Owner / Seller - means a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf. The owner of the LUXURY system is GRUPA WECON (TTL)
  10. Customer - means an entity to which, in accordance with the Regulations and legal provisions, services may be provided electronically or with which a Sales Agreement may be concluded.
  11. Consumer - means a natural person performing a legal transaction not directly related to his or her business or professional activity.
  12. Customer Card / Card Number - means a unique Customer identification number assigned by the system, which, together with the password set by the Customer, is necessary to use the Online Store websites.
  13. Registration / Activation - means an actual action performed in the manner specified in the Regulations, required for the Customer to use all functionalities of the Online Store.
§ 2 GENERAL INFORMATION
  1. LUXURY sales system operating at the following internet addresses:
    1. www.butik.luxury
    2. www.markowybutik.com
    3. www.markowybutik.com.pl
    4. www.markowybutik.pl
    is run by GRUPA WECON (TTL) based in Glowno at Dworska 27A Street, owned by Michal Pluciennikowski. Entry in the Business Activity Register kept by the Mayor of Glowno City No. 4977/07.
  2. The tax number and the EU identification number assigned to GRUPA WECON (TTL) are VAT UE-PL 733-129-05-50, statistical number REGON 100-31-80-64.
  3. The names of manufacturers and factory brands belong to their owners and are presented on the system pages for information purposes only.
  4. The Online Store Website is made available by the Owner via the Internet as a resource of the ICT and IT system.
  5. It is prohibited to use the Online Store Website by Customers or third parties to send unsolicited commercial information.
  6. Any sharing of the content contained on this website without the consent of the Owner will be prosecuted to the fullest extent of the law in the light of the provisions of the Penal Code / Intellectual Property Protection. All rights to the Online Store Website, including economic copyrights, intellectual property rights to its name, Internet domain, as well as patterns, forms, logos, belong to the Owner, and they may be used only in the manner specified and in accordance with the Regulations.
  7. Sharing your card number and password with third parties is STRICTLY PROHIBITED. The card is issued in person and should be used by the Customer who is its owner.
§ 3 TERMS OF USE
  1. Using the Online Store means any activity of the Customer that leads to him reading the content contained on the Store's Website, subject to the provisions of §4 of the Regulations.
  2. The Online Store may be used only on the terms and within the scope specified in the Regulations.
  3. The Owner will make every effort to ensure that the Online Store can be used by Internet Users using all popular web browsers, operating systems, types of computers and types of Internet connections. The Owner does not guarantee and is not responsible for the fact that each configuration variant of electronic equipment owned by the Internet User will enable the use of the Online Store. The minimum technical requirements enabling the use of the Online Store Websites, subject to the previous sentence, are a web browser with Javascript enabled, accepting cookies.
  4. When using the Online Store, the Customer is not entitled to any interference with the content, structure, form, graphics, or mechanism of operation of the Online Store Website.
  5. It is prohibited for the Customer to provide illegal content and for the Customer to use the Online Store Website or free services provided by the Seller in a manner contrary to the law, good practices, violating the personal rights of third parties or the legitimate interests of the Seller.
  6. The customer is entitled to use the resources of the Online Store only for his or her own use. It is not permissible to use the resources and functions of the Online Store in order to conduct commercial activities by the Customer or activities that would violate the interests of the Seller.
  7. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures that will minimize the above-mentioned threats. In particular, use antivirus programs and programs that protect the identity of Internet users. The Seller never asks the Customer to provide him with the Password in any form.
  8. The LUXURY Online Store Website may only be used by adults.
  9. Personal data registered in the LUXURY system are not and will never be made available to third parties for marketing purposes, etc. The customer has the right to view and modify them. At the Customer's request, the data may be completely removed from the website.
  10. The company GRUPA WECON (TTL) undertakes to protect personal data in accordance with the Act of August 29, 1997
  11. The security of micropayments (transfers and card transactions) is ensured by PayU S.A. and the international payment operator PayPal.
  12. GRUPA WECON (TTL) reserves the right to refuse to process an order in the event of an IT error on our store's website, resulting in incorrect display of prices or stock levels.
§ 4 REGISTRATION IN THE SYSTEM
  1. In order to create a Customer Account, the Customer must make the first purchase transaction on the LUXURY Online Store platform.
  2. Registration and account activation are not necessary for customers to place orders in the Online Store.
  3. Based on the instructions received electronically, during the Activation process, the Customer sets his own access password with which he can log in to the Online Store website.
  4. The registration form must be completed in accordance with the following rules:
    1. The customer should complete all fields of the registration form unless the field is marked as optional;
    2. The information entered into the registration form should concern only the Client and be true, and the Client is responsible for the accuracy of the information entered into the registration form;
    3. The customer should read and confirm that he/she has read the Regulations by checking the appropriate box in the registration form;
    4. The Customer, by marking the appropriate field in the registration form, should express the will to conclude an agreement for the provision of electronically, by the Seller, the service of maintaining a Customer Account, and the failure of the Customer to express the will to conclude the agreement makes it impossible to register and set up a Customer Account;
    5. The customer should consent to the processing of his or her personal data contained in the registration form in order to provide services on the basis of contracts concluded in accordance with the Regulations, and the customer has the right to access and correct his or her data.
  5. Placing the first order in the LUXURY Online Store is tantamount to:
    1. acknowledgement and acceptance by the Customer of the provisions of the Regulations;
    2. authorizing the Seller to process the Customer's personal data contained in the registration form in order to provide the service of maintaining the Customer Account and consenting to the Seller sending information related to the technical service of the Customer Account to the e-mail address provided by the Customer during Registration.
  6. The Customer is obliged to make every effort to maintain confidentiality and not to disclose the Password to third parties. If there are circumstances indicating that the Password is in the possession of an unauthorized person, the Customer is obliged to immediately notify the Seller of this fact, using available means of communication. In such a situation, the Customer should immediately change the Password, using the appropriate functionalities within the Customer Account.
  7. The Seller creates and implements security measures against unauthorized use, reproduction or distribution of the content contained on the Store's Website. If the Seller uses the above security measures, Customers undertake to refrain from any actions aimed at removing or circumventing such security measures or solutions.
§ 5 PLACING AN ORDER AND SHIPPING GOODS
  1. The information contained on the Store's Website does not constitute an offer of the Seller.
  2. The customer can place orders in the Online Store 7 days a week and 24 hours a day via the Store's Website.
  3. The customer completes the order by selecting the Goods he is interested in by selecting the "Add to cart" command above the given Goods located on the Store's Website. After completing the entire order and indicating the Delivery method and payment method in the "Basket", the Customer places the order by sending the order form to the Seller. The form is sent by activating the appropriate field in the order form. Each time before the order is shipped to the Seller, the total price of the selected Goods and the total cost of the selected Delivery method are provided.
  4. Placing an order constitutes an offer by the Customer to the Seller to conclude a sales contract for the Goods that are the subject of the order.
  5. After placing the order, the Seller sends confirmation of order acceptance to the e-mail address provided by the Customer. Confirmation of acceptance of the order is the Seller's declaration of acceptance of the offer.
  6. The currently valid delivery price list is the delivery method selection form visible when registering the order in the system.
  7. Based on the order placed, the Seller verifies the availability of the Goods ordered by the Customer in the Online Store.
  8. If the ordered Goods are not available in the Online Store or it is impossible to complete the Customer's order for other reasons, including when the purchase of Goods from the Seller's suppliers is not possible within the time scheduled for the execution of the order, the Seller will inform the Customer by e-mail or telephone about the resulting circumstances.
  9. If the order turns out to be impossible, the Seller may propose to the Customer:
    1. cancellation of the entire order (selection of this option by the Customer releases the Seller from the obligation to complete the order);
    2. cancellation of the order in the part in which its implementation is not possible within a reasonable time (selection of this option by the Customer releases the Seller from the execution of the order to the extent that it is not possible);
    3. dividing the order and specifying the order completion date in the part that is not initially possible (selecting this option by the Customer means that the Delivery will be made in separate shipments, and the Customer will not incur additional Delivery costs related to the division of the order).
  10. Prices on the Store's Website posted for a given Good:
    1. are gross prices (including 23% VAT) and are specified in Polish zlotys, euro and US dollars according to the current NBP exchange rate;
    2. do not contain information regarding Delivery costs, about which the Customer will be informed when choosing the Delivery method;
    3. do not contain information on possible customs duties if the delivery address is outside Poland.
  11. The final price binding on the parties to the sales contract is the price of the Goods included on the Store's Website at the time of placing the order by the Customer.
  12. Information on the total value of the order is specified each time in the "Basket", after the Customer selects the form of delivery and determines the form of payment.
  13. The customer may choose the following forms of payment for the ordered Goods:
    1. bank transfer to the Seller's bank account (in this case, the order will be processed after the Customer completes the ordering process in the Online Store, and the shipment will be made after the funds are transferred to the Seller's bank account);
    2. cash upon personal collection - payment at the Seller's office (in this case, the order will be processed immediately after the Customer completes the ordering process in the Online Store, and the Goods will be released at the Seller's Office);
    3. cash on delivery, payment by the Supplier when making the Delivery (in this case, the execution of the order and its shipment will begin after the Customer completes the ordering process in the Online Store);
    4. bank transfer via the external PayU payment system, operated by PayU S.A. based in Poznań (in this case, the execution of the order will begin after the Customer completes the ordering process in the Online Store and after receiving information from the PayU system about the successful completion of the payment);
    5. bank transfer via the external payment system PayPal, operated by PayPal (in this case, the order processing will begin after the Customer completes the ordering process in the Online Store and after receiving information from PayPal about the successful completion of the payment);
  14. Failure to collect the shipment ordered using the cash on delivery option does not constitute withdrawal from the sales contract for the ordered goods. If the cash on delivery shipment is not collected, the costs of transport and return of the ordered shipment will be charged to the Customer's account.
  15. The Seller may post on the Store's Website information about the number of approximate Business Days needed to complete the order.
  16. The ordered Goods are delivered to the Customer via the Supplier, to the address indicated in the order form.
    1. If you choose a courier company, the Customer is obliged to provide a contact telephone number, which will be provided to the Supplier in order to arrange the exact delivery date.
  17. On the day the Goods are sent to the Customer (if the option of personal collection of the Goods has not been selected),information confirming that the shipment has been sent by the Seller is sent to the Customer's e-mail address.
  18. The Customer should examine the delivered shipment at the time and in the manner accepted for shipments of a given type, in the presence of the Supplier's employee.
  19. The Customer has the right to request the Supplier's employee to prepare an appropriate report in the event of a loss or damage to the shipment.
  20. The customer has the option of personal collection of the ordered Goods. Collection can be made at the Seller's office on Business Days, between: 8 a.m. - 4 p.m. after arranging a pick-up date by e-mail or telephone.
  21. The Seller attaches to the shipment being the subject of the Delivery, in accordance with the Customer's will, a receipt or a VAT invoice covering the delivered Goods.
  22. In the event of the Customer's absence at the address indicated by him when placing the order as the Delivery address, the Supplier's employee will leave a notice. If the ordered Goods are returned to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, re-arranging the date and cost of Delivery with the Customer.
  23. After placing the order, the Customer receives an e-mail with further instructions for its implementation. If the transfer option has been selected, the message will contain the necessary information for its implementation.
  24. Orders placed on public holidays are processed first on the first business day.
  25. In the case of cash on delivery orders, the shipment is sent on the day of placing the order if the order is received before 1:00 p.m. or the next business day.
  26. We reserve the right to refuse orders that raise doubts, e.g. lack of contact with the ordering party, frequent cancellation of previously placed orders, persistent lack of payments for registered orders, etc.
  27. The seller may withdraw the customer's order without giving a reason.
  28. The registered order is valid for 4 Business Days. During this time, it should be paid by bank transfer or marked as settled on delivery.
  29. An order placed using the cash on delivery option should be settled, i.e. the parcel should be collected by the Customer no later than the 5th day from the time of delivery by a DPD courier or an employee of Poczta Polska to the address indicated in the order.
  30. The goods are delivered in the method chosen by the customer (from those available in the store),which is recorded in the order specification.
  31. The customer has the right to request shipment by his own courier. When choosing this option, the Seller is not responsible for trouble-free and timely delivery of the shipment.
  32. If the order amount exceeds PLN 1,200 (according to the Retail Commercial Law),the owner of the electronic platform may submit a request to the court or bailiff agency to calculate the amount of compensation for untimely payment.
  33. Each order may be canceled no later than 4 days from the date of its submission. The consequence of canceling each order is the loss of all previously collected PayBack points, and if the number of canceled orders exceeds 3 items in one season - the card is blocked.
§ 5A AUCTIONS ON THE LUXURY WEBSITE
  1. From February 20, 2014, the LUXURY platform provides the opportunity to bid on selected products available in the store's offer.
  2. The entity supervising the correct course of the auction is GRUPA WECON (TTL) with its registered office in Głowno, ul. Dworska 27A, /95-015/.
  3. Any registered person with an active card (LUXURY account) and an adult user of the LUXURY website may participate in the auction.
  4. Bidding on selected offers is possible via a specialized form appearing next to selected products in our store.
  5. Persons interested in participating in the auction submit bid amounts, and the system records the date and card number along with the name of its holder.
  6. The declared amount must always be greater than the amount currently bid.
  7. The raise price offered by the Auction participants is public to other participants (the system informs participants about each raise via e-mail).
  8. The auction is won by the participant who has submitted the highest bid by the time it ends.
  9. The offer becomes binding when the overbid is granted, of which the system informs by sending an appropriate e-mail to the bidder's address.
  10. The auction is considered completed and the highest price offer becomes final and binding for both parties upon the expiry of the previously agreed end date of the auction and the acceptance of the bid amount by the system operator.
  11. A winning bid rejected by the system operator is considered invalid. Its offer automatically ceases to be binding on both parties to the transaction.
  12. The auction organizer, i.e. GRUPA WECON (TTL),has the right to claim the auctioned amount together with interest until the date of payment through court proceedings.
  13. The winner of the auction is not entitled to withdraw.
  14. Any complaints may be directed to the supervising entity, i.e. GRUPA WECON (TTL) based in Głowno /95-015/, ul. Dworska 27A.
  15. Complaints submitted by Participants will be considered within 14 days from the date of their receipt. The Participant will be informed in writing about the consideration of the complaint.
  16. If the bid amount is not paid within the specified period of 4 business days (counting from the date of order registration) by the bidder with the highest bid, the right to purchase the item is transferred to the next bidder who placed the second highest bid offer.
  17. Items auctioned on Luxury are not eligible for the Luxury.PayBack program. After purchasing the auctioned offer, points are not awarded.
  18. Shipping of paid auctions is carried out according to the same rules as the execution of classic orders from the Luxury store.
  19. By participating in the auction, the participant accepts the provisions of these regulations, in particular point 5A, and consents to the processing of his/her personal data to the extent necessary for the proper implementation of all activities related to the auction, its completion and collection of auctioned items.
§ 6 REQUESTS AND ARRIVAL OF GOODS
  1. Each customer may send a request to import goods not currently available in our offer using a specially prepared form.
  2. After registering the request, it receives the status 'WAITING FOR INFORMATION'. At this point, the Seller checks the availability of the goods at the distributor or manufacturer.
  3. The customer has the right to cancel the order for the delivery of goods without any consequences only if the order is in the status 'WAITING FOR INFORMATION'.
  4. If it is possible to import the goods, the request will receive the status 'ORDER IN PROCESSING, WAITING FOR DELIVERY OF GOODS'. At this point, our company is waiting for the goods to be transported to our company headquarters.
  5. After the ordered goods are delivered to the Customer, he or she receives information electronically (e-mail or SMS) about the availability of the ordered products and a link to the website enabling payment for the imported goods.
  6. If it is not possible to import the goods or the distributor has withdrawn them from their offer, the request will be rejected and will receive the status 'NO POSSIBILITY TO IMPORT THE GOODS, REQUEST REJECTED'.
§ 7 PREPAYMENT PURCHASES (IN INSTALLMENTS)
  1. As of December 31, 2014, installment sales in the form of prepayment/reservation of goods have been suspended on the LUXURY platform.
  2. The only option to finance purchases in the installment system is to use the PayU Installments service.
  3. Details of the PayU Installments offer available at: PayU Website
§ 8 EXCHANGE OR RETURN OF PURCHASED GOODS (UP TO 24/12/2014)
  1. In accordance with the content of the Act describing mail order sales (Act of March 2, 2000 "On the protection of certain consumer rights and liability for damage caused by a dangerous product"),each customer has the right to return the goods purchased using the BUY NOW option within a deadline of 10 calendar days from the date of receipt of the shipment.
  2. The Customer who is a Consumer may withdraw from the Sales Agreement without giving reasons by submitting an appropriate declaration in writing within 10 days from the date of Delivery. To meet this deadline, it is enough to send a declaration before its expiry. The withdrawal form can be downloaded directly from our website by completing the form: at this address.
  3. In the event of effective withdrawal from the Sales Agreement, the agreement is considered null and void. The Customer is obliged to return the purchased Goods immediately, no later than within 10 days. The goods should be returned unchanged, unless the change was necessary within the ordinary course of business. The return can be made, for example:
    1. directly at the Seller's office on Business Days, from 8 - 17 or
    2. via Poczta Polska S.A. by sending the Goods to the Seller's address.
      • Shipping address: Shop "LUXURY", company GRUPA WECON (TTL),ul. DWORSKA 27A, 95-015 GŁOWNO.
  4. The BASIC CONDITION for returning the goods is their perfect condition, attaching the original proof of purchase (receipt/invoice),completed and printed complaint form available at: https://www.markowybutik.com/de/returns.
  5. The customer is obliged to include in a visible place on the return shipment the RETURN NUMBER given by the complaint form available on our website.
    ATTENTION: SENDING A PARTICIPATION WITHOUT A VISIBLE RETURN NUMBER MAY SIGNIFICANTLY EXTEND THE RETURN OR COMPLAINT PROCESS!!!
  6. Any traces of use of the goods make it impossible to exchange or return (the packaging is part of the goods, it must be returned intact).
  7. Breaking/damaging the tags attached to the received goods (clothing, jewelry, handbags) results in the inability to return or exchange the purchased goods.
  8. In the event of an exchange, it is necessary to place a new order for the goods that the Customer would like to receive as part of the exchange. If the amount of the new order does not exceed the value of the returned goods, the Customer does not have to pay for the placed order.
  9. Refunds are made within 14 days from the moment our staff receives the return shipment from the customer.
  10. We do not accept cash on delivery.
  11. According to the Customer's instruction - the amount for the returned item may be settled as an overpayment on the LUXURY account or transferred by transfer to the indicated account number.
  12. If the means of payment in the transaction was a credit card or the Customer used the PayU S.A. micropayment system. - refund is only possible to the account (or payment card) from which the payment comes. The time for processing the refund and crediting of the indicated account/card is specified in the regulations for using the services of PayU S.A.
  13. Each product purchased via the auction portal or the LUXURY system can be exchanged for another one available in our offer.
  14. Exchange cannot be made for an item that was purchased before receiving the shipment. The system will deduct the overpayment only when the replacement shipment arrives and the overpayment is visible in the 'My Luxury' section.
  15. If several orders are placed at the same time and only one is paid - the exchange cannot be made for any of the other four - this is strictly enforced and there are no exceptions to this rule.
  16. Goods purchased on sale, on promotion or with a defect described in the offer are not covered by the return or exchange guarantee. In special cases, after consultation with the store staff, the goods may be exchanged for a different color or size if available.
  17. In order to exchange the goods, you must return the purchased item to our company address: GRUPA WECON (TTL) ul. within 3 days at the latest. Dworska 27A, 95-015 Głowno, put the receipt/invoice and the printed and completed form inside: https://www.markowybutik.com/de/returns .
  18. Goods purchased in installments are not returnable. These are offers prepared for individual orders and can only be exchanged for a different size or color, if available.
  19. If the total number of returns exceeds 75% of all orders in the system, the operator may block access to the website's offer temporarily or permanently.
  20. After selecting the item for exchange and our employee receiving the package with the returned item, we immediately prepare the return shipment.
§ 8 EXCHANGE OR RETURN OF PURCHASED GOODS (FROM 25/12/2014)
  1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except for the costs specified in point. 8.10 of the Regulations. To meet the deadline, it is enough to send the declaration before its expiry. A declaration of withdrawal from the contract may be submitted, for example
    • by completing the electronic form available at: https://www.markowybutik.com/de/returns
    • in writing (or directly in the office),the Seller's address, i.e. WECON GROUP, Dworska 27A Street, 95-015 Glowno with the note WITHDRAWAL FROM THE CONTRACT
    • in electronic form to the following e-mail address: info@markowybutik.com
  2. A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act.
  3. In the event of effective withdrawal from the Sales Agreement, the agreement is considered null and void. The Customer is obliged to return the purchased Goods immediately, no later than within 14 days. The goods should be returned unchanged, unless the change was necessary within the ordinary course of business. The return can be made, for example:
    1. directly at the Seller's office on Business Days, from 8 - 17 or
    2. via Poczta Polska S.A. by sending the Goods to the Seller's address.
      • Shipping address: LUXURY ONLINE STORE, RETURNS DEPARTMENT, GRUPA WECON Company, DWORSKA 27A STREET, 95-015 GŁOWNO.
  4. The period for withdrawing from the contract begins:
    • for a contract under which the Seller releases the Product and is obliged to transfer its ownership (e.g. Sales Agreement) - from the moment the consumer or a third party indicated by him other than the carrier takes possession of the Product
    • for a contract that covers many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or involves regular delivery of Products for a specified period of time - from taking possession of the first Product
    • for other contracts - from the date of conclusion of the contract
  5. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
  6. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the Product (except for additional costs resulting from the method chosen by the Customer). delivery other than the cheapest regular delivery method available in the Online Store). The seller refunds the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the refund of payments received from the consumer until he receives the Product back or until the consumer provides proof of sending it back, depending on which event occurs first.
  7. The Consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product himself. To meet the deadline, it is enough to return the Product before its expiry.
  8. The consumer is liable for any reduction in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
  9. The BASIC CONDITION for returning the goods is their perfect condition. Please also attach the original proof of purchase (fiscal receipt/VAT invoice),completed and printed return form available at: https://www.markowybutik.com/{ HTML_LANG}/returns.
  10. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:
    • If the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
    • The consumer bears the direct costs of returning the Product.
    • In the case of a Product that is a service, the performance of which - at the express request of the consumer - began before the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services provided until the withdrawal from the contract. contracts. The payment amount is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
  11. The right to withdraw from a distance contract is not available to the consumer in relation to contracts:
    • for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the provision of services that after the Seller has completed the service, he will lose the right to withdraw from the contract
    • in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract
    • in which the subject of the service is a non-prefabricated Product, manufactured according to the consumer's specifications or serving to meet his individual needs
    • in which the subject of the service is a Product that deteriorates quickly or has a short shelf life
    • in which the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery
    • the subject of which are Products which, after delivery, due to their nature, are inseparably connected with other things
    • in which the subject of the service are alcoholic beverages, the price of which was agreed upon concluding the Sales Agreement, and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control
    • in which the consumer expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller additionally provides services other than those requested by the consumer, or provides Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products
    • in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery
    • for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts
    • concluded by public auction
    • for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision
    • for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the consumer's express consent before the deadline for withdrawal from the contract expires and after the Seller informs him about the loss of the right to withdraw from the contract
  12. The return service via our courier service is provided by an external company, DPD Polska, and is subject to an additional fee. Due to the fact that our company incurs additional costs of calling the courier to the pickup address, such an order can only be registered once for each order placed. If it is not possible to process an already ordered return (the customer is not at home, the shipment is not ready, the address is incorrectly provided in the return form, etc.),the customer is obliged to deliver the shipment using his own courier to the address of our registered office companies.
  13. EVERY GOODS LEAVING OUR WAREHOUSE IS SECURED WITH A SPECIAL SEAL WITH A UNIQUE SHIPPING NUMBER. EACH ITEM RETURNED SHOULD HAVE AN INTACT SHIPPING SEALS MATCHING THE REGISTERED RETURN FORM.
  14. The customer may place on the return shipment in a visible place the RETURN NUMBER assigned by the return form available on our website.
    ATTENTION: SENDING A PARTICIPATION WITHOUT A VISIBLE RETURN NUMBER MAY SIGNIFICANTLY EXTEND THE RETURN OR COMPLAINT PROCESS!!!
  15. Any traces of use of the goods make it impossible to exchange or return (the packaging is part of the goods, it must be returned intact).
  16. Breaking/damaging the tags attached to the received goods (clothing, jewelry, handbags) results in the inability to return or exchange the purchased goods.
  17. In the event of an exchange, it is necessary to place a new order for the goods that the Customer would like to receive as part of the exchange. If the amount of the new order does not exceed the value of the returned goods, the Customer does not have to pay for the placed order.
  18. Refunds are made within 14 days from the moment our staff receives the return shipment from the customer.
  19. We do not accept cash on delivery.
  20. According to the Customer's instruction - the amount for the returned item may be settled as an overpayment on the LUXURY account or transferred by transfer to the indicated account number.
  21. If the means of payment in the transaction was a credit card or the Customer used the PayU S.A. micropayment system. - refund is only possible to the account (or payment card) from which the payment comes. The time for processing the refund and crediting of the indicated account/card is specified in the regulations for using the services of PayU S.A.
  22. Each product purchased via the auction portal or the LUXURY system can be exchanged for another one available in our offer.
  23. Exchange cannot be made for an item that was purchased before receiving the shipment. The system will deduct the overpayment only when the replacement shipment arrives and the overpayment is visible in the 'My Luxury' section.
  24. If several orders are placed at the same time and only one is paid - the exchange cannot be made for any of the other four - this is strictly enforced and there are no exceptions to this rule.
  25. Goods purchased on sale, on promotion or with a defect described in the offer are not covered by the return or exchange guarantee. In special cases, after consultation with the store staff, the goods may be exchanged for a different color or size if available.
  26. In order to exchange the goods, you must return the purchased item to our company address: GRUPA WECON (TTL) ul. within 3 days at the latest. Dworska 27A, 95-015 Głowno, put the receipt/invoice and the printed and completed form inside: https://www.markowybutik.com/de/returns .
  27. Goods purchased in installments are not returnable. Details in the regulations of the Raty PayU system.
  28. If the total number of returns exceeds 75% of all orders in the system, the operator may block access to the website's offer temporarily or permanently.
  29. After selecting the item for exchange and our employee receiving the package with the returned item, we immediately prepare the return shipment.
§ 9 COMPLAINTS FOR GOODS (UP TO 24/12/2014)
  1. We make every effort to ensure that the goods sent to you do not contain any defects. However, mistakes do happen - please be understanding in such cases.
  2. The Seller will respond to the complaint about the Goods submitted by the Customer within 14 days and will inform him about the further course of action.
  3. In order to consider a complaint about defective Goods, the Customer should send or deliver the complained Goods together with proof of purchase and a completed and printed complaint form: {BASE_URL }/de/returns. The complained Goods should be delivered or sent to the Seller's address.
    • Shipping address: LUXURY ONLINE STORE, GRUPA WECON (TTL),DWORSKA 27A STREET, 95-015 GŁOWNO.
  4. The customer is obliged to include in a visible place on the return shipment the RETURN NUMBER given by the complaint form available on our website.
    ATTENTION: SENDING A PARTICIPATION WITHOUT A VISIBLE RETURN NUMBER MAY SIGNIFICANTLY EXTEND THE RETURN OR COMPLAINT PROCESS!!!
  5. If the complaint is considered in favor of the Customer, the Seller will repair or replace the Customer with the complained product with a full-value one. The Seller reimburses the Customer for documented shipping costs. If replacement or repair would expose the Customer to significant inconvenience, the Seller, in accordance with the Customer's request, will reduce the price or refund - as a result of the Customer's withdrawal from the contract - the full amount due for the complained product within 14 days.
  6. Goods sold by the Seller may be covered by a warranty granted by the relevant manufacturer or distributor. The Seller does not provide any warranty for any products sold.
  7. The Customer may submit complaints to the Seller in connection with the use of free services provided electronically by the Seller. A complaint may be submitted electronically and sent to the Seller's e-mail address. In the complaint, the Customer should include his Card Number and a description of the problem. The Seller shall immediately, but no later than within 14 days, consider complaints and respond to the Customer's e-mail address provided in the complaint.
  8. Until the complaint is considered, the Customer bears all costs of packaging and returning the defective goods.
  9. Pursuant to the Act describing consumer sales, the Customer is obliged to report the existence of a manufacturing defect within 2 months from the date of its detection.
  10. We reserve that the dimensions given in the auction description may differ by +/- 1-2 cm - this is an acceptable error difference (it is not subject to complaint).
  11. Photos are prepared in such a way that they reflect the color of the item being sold as faithfully as possible - however, please remember that each computer monitor shows colors and shades in a different way (this depends on the individual settings of each user). The Seller is not responsible for deviations in the individual configuration of the device used by the Customer.
  12. ATTENTION! It is the customer who chooses how to send the goods back to us. If the parcel is lost or damaged, the customer is responsible.
§ 9 COMPLAINTS FOR GOODS (FROM 25/12/2014)
  1. We make every effort to ensure that the goods sent to you do not contain any defects. However, mistakes do happen - please be understanding in such cases.
  2. The basis and scope of the Seller's liability towards the Customer if the sold Product has a physical or legal defect (warranty) are specified in generally applicable provisions of law, in particular the Civil Code.
  3. The Seller is obliged to provide the Customer with a Product without defects. Detailed information regarding the Seller's liability for a Product defect and the Customer's rights are specified on the Online Store website in the "Exchanges and returns" tab.
  4. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. Failure to respond by the Seller within the above deadline means that the Seller considered the complaint justified.
  5. Request for delivery of the Product referred to in the above point. The Regulations do not affect the deadline for the Seller to respond to the Customer's complaint, referred to in point. 9.4 of the Regulations and does not violate the Customer's right to request the Seller to dismantle the defective Product and reinstall the Product after replacing it with a defect-free one or removing the defect referred to in Art. 561[1] of the Civil Code.
  6. If it is necessary for the Seller to respond to the Customer's complaint or to exercise the Customer's rights under the warranty, the Customer should send or deliver the complained Goods together with proof of purchase and a completed and printed complaint form: https://www.markowybutik.com/de/returns, to the address: Sklep "LUXURY", Company GRUPA WECON (TTL),ul. DWORSKA 27A, 95-015 GŁOWNO.
  7. It is recommended that the Customer provide in the description of the complaint:
    • information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect
    • demanding how to bring the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement
    • contact details of the person filing the complaint - this will facilitate and speed up the consideration of the complaint by the Seller. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint
  8. The customer is obliged to include in a visible place on the return shipment the RETURN NUMBER given by the complaint form available on our website.
    ATTENTION: SENDING A PARTICIPATION WITHOUT A VISIBLE RETURN NUMBER MAY SIGNIFICANTLY EXTEND THE RETURN OR COMPLAINT PROCESS!!!
  9. If the complaint is considered in favor of the Customer, the Seller will repair or replace the Customer with the complained product with a full-value one. The Seller reimburses the Customer for documented shipping costs. If replacement or repair would expose the Customer to significant inconvenience, the Seller, in accordance with the Customer's request, will reduce the price or refund - as a result of the Customer's withdrawal from the contract - the full amount due for the complained product within 14 days.
  10. Goods sold by the Seller may be covered by a warranty granted by the relevant manufacturer or distributor. The Seller does not provide any warranty for any products sold.
  11. The Customer may submit complaints to the Seller in connection with the use of free services provided electronically by the Seller. A complaint may be submitted electronically and sent to the Seller's e-mail address. In the complaint, the Customer should include his Card Number and a description of the problem. The Seller shall immediately, but no later than within 14 days, consider complaints and respond to the Customer's e-mail address provided in the complaint.
  12. Until the complaint is considered, the Customer bears all costs of packaging and returning the defective goods.
  13. Pursuant to the Act describing consumer sales, the Customer is obliged to report the existence of a manufacturing defect within 2 months from the date of its detection.
  14. We reserve that the dimensions given in the auction description may differ by +/- 1-2 cm - this is an acceptable error difference (it is not subject to complaint).
  15. Photos are prepared in such a way that they reflect the color of the item being sold as faithfully as possible - however, please remember that each computer monitor shows colors and shades in a different way (this depends on the individual settings of each user). The Seller is not responsible for deviations in the individual configuration of the device used by the Customer.
  16. ATTENTION! It is the customer who chooses how to send the goods back to us. If the parcel is lost or damaged, the customer is responsible.
  17. Detailed information on the possibility for a Customer who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen and social organizations whose statutory tasks include protection consumers, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_zdrowie.php and http://www.uokik.gov.pl/wazne_adresy.php
  18. The customer who is a consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
    • The customer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended),with a request to resolve a dispute arising from the concluded Sales Agreement. The regulations for the organization and operation of permanent consumer arbitration courts are set out in the Regulation of the Minister of Justice of September 25, 2001 on determining the regulations for the organization and operation of permanent consumer arbitration courts. (Journal of Laws 2001, No. 113, item 1214).
    • The customer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended),with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the principles and mode of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection.
    • The Customer may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Consumer Association Polish). Advice is provided by the Consumer Federation at the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address advice@dlakonsumentow.pl
§ 10 FREE SERVICES AND LIABILITY
  1. The Seller provides free services to Customers electronically:
    1. Customer Account Management
    2. Active SMS service
    3. Friend invites
  2. The services indicated in §10 are provided 24 hours a day, 7 days a week.
  3. The Seller reserves the right to select and change the type, form, time and method of granting access to selected services mentioned, about which he will inform Customers in a manner appropriate to amending the Regulations.
  4. The "Active SMS service" service consists in sending by the Seller, to the Customer's mobile phone number, a message in text form containing information about new products or services in the Seller's offer. The SMS message is sent by the Seller to all Customers who have subscribed.
  5. The Seller is entitled to interruptions or disruptions in the provision of electronic services and access to the Store's Websites if the reason is:
    1. modification, modernization, expansion or maintenance of the Seller's IT system or software;
    2. force majeure, acts or omissions of third parties (actions beyond the Seller's control).
  6. The Seller will inform Customers who have a Customer Account in advance in the form of an electronic message about interruptions or disruptions in the provision of services electronically and making the Store's Websites available in advance.
  7. The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller is liable only in the event of intentional damage and within the limits of actual losses suffered by the Customer who is an Entrepreneur.
  8. The Seller is not liable for non-performance or improper performance of services provided electronically if this is caused by third parties (in particular telecommunications operators, suppliers of telecommunications lines and electricity). However, the Seller is liable as for its own actions or omissions for the actions or omissions of persons with whose help it performs services provided electronically, as well as persons to whom it entrusts the provision of these services.
  9. The Seller is not responsible for the impossibility or difficulties in using the Online Store resulting from reasons attributable to the Customer, in particular for the Customer's loss of his Password or for third parties (regardless of the method) to come into possession of it. However, the Seller is liable if the Customer's loss of or third parties' possession of his Password occurred due to reasons attributable to the Seller or for reasons for which the Seller is responsible.
  10. The Seller is not liable for any damage caused by the actions or omissions of Customers, in particular for their use of the Online Store in a manner inconsistent with applicable law or the Regulations.
  11. The exclusive source of the Seller's obligations are these Regulations and mandatory provisions of law
§ 11 LUXURY SETTLEMENT ACCOUNT
  1. The company GRUPA WECON (TTL) runs an overpayment settlement system for the LUXURY Online Store.
  2. At the customer's request, the amounts for the returned goods are recorded in our system as overpayments, which can be used for subsequent purchases in the LUXURY Online Store.
  3. Recorded overpayments are never time-barred.
  4. The customer may request withdrawal of prepaid funds from the LUXURY account.
  5. If the overpayment comes from the Luxury.PayBack system - payment in any form other than order is not possible.
  6. GRUPA WECON (TTL) makes every effort to ensure that customer account balances are secured. Every day at 3:00 a backup copy of overpayments is made and saved on an external medium, stored in a safe place.
  7. Any balance discrepancies should be reported to info@markowybutik.com. The time to detect discrepancies in the Customer's account is 2 months. After this time, complaints about billing discrepancies will not be accepted.
  8. It is possible to recreate the account history of each LUXURY card 24 months back from the date of registration and activation of the card.
§ 12 LUXURY PAYBACK
  1. The Luxury PayBack loyalty program implemented by our LUXURY platform is managed and operated by GRUPA WECON (TTL),owned by Michał Płuciennikowski, hereinafter referred to as the Owner.
  2. The Luxury PayBack program is based on the principles of bonus sales, under which points are awarded in connection with the purchase of goods in our boutique.
  3. For every PLN 2 spent, the system counts 1 point. Shipping costs, settled overpayments, compensations - do not increase the number of points awarded.
  4. The collected points, depending on their number, can be exchanged for shopping vouchers in the denominations of PLN 20, PLN 60, PLN 160, PLN 300, PLN 480 and PLN 700, using a specially prepared panel in the 'My Luxury' section.
  5. Using the Luxury PayBack program is completely free.
  6. The accrual of points started on November 1, 2010. All orders placed before this date are not eligible for our program.
  7. When using the PayBack voucher, the LUXURY store does not give change or refund money for returned items.
  8. The customer always has the right to exchange a full-value item purchased using the Luxury.PayBack voucher. The rules for returning items remain unchanged.
  9. The equivalent value of the received vouchers cannot be withdrawn in cash - they are not exchangeable for money.
  10. PayBack points are awarded for products participating in the program. This is indicated by an icon containing the number of points that will be charged when the order is settled.
  11. Points for ordered goods are calculated during settling of the order. In the case of a shipment paid by transfer - on the day the payment is recorded, in the case of cash on delivery - on the day the shipment is sent. However, upon withdrawal, the accrued points will be blocked until the refund amount is received.
  12. Discounted and promotional goods are not included in the program. The number of points that will be awarded when completing an order is always visible next to the price of the purchased item.
  13. Amounts accrued in the Luxury PayBack system are posted to the LUXURY account and assigned to the customer card. If you lose your card, it is not possible to transfer the collected points to a new/different account.
  14. In special cases1 the collected points may be forfeited without any claims from the Customer.
  15. Points are calculated based on the amount 'paid'. I.e. Points are not awarded for 'exchange' orders, settled on overpayments, etc.
  16. The number of points given for products in the store may change when calculating periodic discounts and post-season discounts.
  17. After exchanging PayBack points for a voucher, the Customer cannot return the goods for which he exchanged the gift voucher.
§ 13 LUXURY GIFT CARDS
  1. The ordered LUXURY card can be topped up with any amount from PLN 50,000 to PLN 2,000,000. PLN
  2. The credit limit assigned to the card never expires.
  3. The gift card cannot be redeemed in cash.
  4. When using the LUXURY card, no change is given and no refunds are made.
  5. The amount remaining on the card can be used for subsequent purchases until the total limit is exhausted.
  6. If there are insufficient funds on the card, the system allows for an 'additional payment' after placing the order.
  7. The card is sent to the address indicated in the registration form for a new gift card in the form of an insured, registered letter in the 'hand delivered' option.
  8. PayBack points are awarded to the Customer who purchased the card. Points are not awarded for purchases made using the received card.
§ 14 FINAL PROVISIONS
  1. Registration, activation of the card and placing an order is tantamount to acceptance of these regulations.
  2. The regulations are valid from the date of publication on the Online Store website and replace the previously applicable regulations of the Online Store.
  3. The content of these Regulations may be recorded by printing, saving on a medium or downloading at any time from the Online Store's website.
  4. The regulations may change. Each Customer will be informed about the content of changes to the Regulations by the Seller placing a message on the main page of the Online Store about changes to the Regulations, containing a summary of changes to the Regulations and maintaining this information on the main page of the Online Store for a period of at least 10 consecutive Business Days.
  5. All orders accepted by the Store for execution before the date of amendment of the Regulations are processed on the basis of the regulations that were in force on the day the order was placed by the Customer.
  6. If a dispute arises under the concluded Sales Agreement, the parties will strive to resolve the matter amicably. The law applicable to resolving any disputes arising under these Regulations is Polish law.
  7. In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002, No. 144, item 1204, as amended); for Sales Agreements concluded until December 24, 2014 with Customers who are consumers - the provisions of the Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws of 2000, No. 22, item 271, as amended). amended) and the Act on special conditions of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws 2002, No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with Customers who are consumers - the provisions of the Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.
§ 15 COOKIE POLICY AND PERSONAL DATA PROTECTION
  1. Information and cookies: click here.
  2. The database has been registered in the GIODO collection, and details of its registration are available at: https://egiodo.giodo.gov.pl/
INFORMATION FOR CONSUMER REGARDING THE EXERCISE OF THE RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT
developed on the basis of Annex No. 1 to the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)
  1. Right to withdraw from the contract
    1. You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.
    2. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (by letter sent by post, fax or e-mail),giving your name, full postal address and, if are available, your telephone number, fax number and e-mail address.
    3. You can use the sample withdrawal form, but this is not obligatory. You can also complete and submit the withdrawal form or any other clear declaration electronically on our website https://www.markowybutik.com/de/returns. If you use this option, we will immediately send you confirmation of receipt of information about withdrawal from the contract by e-mail. In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.
  2. Effects of withdrawal from the contract
    1. If you withdraw from this contract, we will refund to you all payments received from you for the purchased goods (except for additional costs resulting from your choice of a delivery method other than the cheapest usual delivery method offered by us),immediately and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund.
    2. We may withhold the refund until we receive the goods.
    3. Please return the product immediately, and no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you return the item before the 14-day deadline expires. The product should be sent to the following address: GRUPA WECON, Dworska 27A, 95-015 Głowno. You will have to bear the direct costs of returning the returned item. You are only liable for any reduction in the value of the item resulting from using it in a manner other than what was necessary to establish the nature, characteristics and functioning of the item.
IMAGE DISPLAY DEVICE SETTINGS AND ITS CALIBRATION
A properly set and calibrated computer monitor should display the image in the full range of grayscale colors. The field marked with the number 0 should be completely black, and the field marked with the number 100 should be completely white.
Footnotes
1 - constant failure to collect cash on delivery, failure to pay for purchased items, blocking of the customer card, etc.
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